Privacy & Security

What info does Chill Subs collect from me?

Only the basics: your name, email, login details, submission history, and preferences—nothing creepy. Payment info is handled securely via third-party processors, not stored by us.

How do I delete my account?

Please fill out our support form, and we'll take care of it. No problem.

How is my personal info used?

To run your account and (if you sign up for it) send updates. Never sold, never shared. We’re writers too—we respect privacy.

Can I delete my account and all associated data?

Of course. Just fill out this form, and we’ll erase it like it never happened.

Does Chill Subs own any of my submissions or tracking data?

Nope. All your submissions and creative work are yours forever. We just help you track them.

Will my writing ever be used to train an AI without my knowledge?

No. Your writing stays yours.

Is my submission data shared publicly?

Only anonymized collective stats (like average response times) are shared publicly. Your specific submission details stay private.

How is my data secure?

We use industry-standard encryption, secure servers, and best practices to keep your data safe. Nerd stuff.

How is my payment info secured?

We process payments through trusted, PCI-compliant third parties (Stripe). Your financial info never even touches our servers.

Does Chill Subs integrate third-party services?

Yep—just a few industry-standard ones to run smoothly.

What third-party services do you use?

Stripe for payments, Substack for newsletters, Google Analytics and Post Hog for site stats, MongoDB for our database, Counter Assault Bear Spray for those god damn bears, Cloudflare, AWS for hosting, and Clerk for login stuff.

How can I stop receiving emails from Chill Subs?

Click “unsubscribe” at the bottom of any email, or fill out this form. No hard feelings.

How do I report a security vulnerability or privacy issue?

Immediately fill out this form with the details. You’ll get our full attention ASAP.

Can I request a copy of all the data Chill Subs holds on me?

Absolutely. Fill out this form, and we’ll send you everything we have.

What happens if there’s a data breach?

We’ll notify everyone affected immediately, investigate thoroughly, and fix it fast.

How do I update or correct my personal info?

You can update most of your info directly through your account settings. All of the info on your public profile can be tweaked by tapping the “edit” button on your profile page. If you get stuck, fill out this form, and we’ll handle it.

What if I have questions not covered here?

Fill out this form.