Tech Support & Troubleshooting

Something weird is going on with your website, who do I tell?

Please fill out this form. Weird is what we do, for better or worse.

I can’t log in, help!?

No worries. Our login method uses email to verify you (unless you used Google). First, check your spam for the email link. Still stuck? Fill out this form, we’ll get on it.

I can’t find my listing, help?!

Did you try our search? If your mag starts with “The” try starting with the next word (or vice versa). Sometimes we miss an article. Still not seeing it? Fill out this form

My subscription isn’t activating—help!

Subscriptions usually activate instantly, but tech snafus happen. Fill out this form

Why am I getting an error when accessing some pages?

Common errors:

• 404 (Not Found): Page is gone, baby. Like you when a fuckin’ bear shows up.

• 500 (Server Error): Our fault—servers are probably arguing about poetry.

Fill out this form. The more details, the better! (Screenshots, too)

I found a bug. Can I show you?

Absolutely, we collect them and feed them to Pumba. Show us where they are by filling out this form.

I have a compliance/accessibility concern.

Accessibility matters hugely to us. Please fill out this form, and we’ll prioritize it.

My payment failed—how do I fix it?

Usually it’s bank hiccups. Double-check your details or contact your bank. If still no luck, fill out this form.

The site is loading slowly—is this on my end or yours?

It can be either. Try refreshing or clearing cache first. If it persists, fill out this form.

I emailed Chill Subs support—when will I hear back?

Usually within 48 hours. Sometimes faster, sometimes slower—depending on, well, you know…

Who am I talking to when I email Chill Subs?

Specifically? Karina & Dhruv (dev), Ben (admin), Muskan (data), Shelby (marketing), Shannan (events).

I subscribed to “Best,” but don’t have access to Sub Club or Forever Workshop—what happened?

When you subscribe to “Best,” we manually comp your Substack memberships. It can take up to 48 hours. If it’s been longer, fill out this form

I signed up for an event but never received the invite or recording. What gives?!

We use a platform called "Luma" for our events and they handle most of the communications. You might have missed some updates if they went to your spam. Search for "Luma" in your inbox to see if anything comes up. If not, email [email protected] and we'll get it sorted.