# Tech Support & Troubleshooting
Something weird is going on with your website, who do I tell?
[Please fill out this form](https://tally.so/r/np9Mby). Weird is what we do, for better or worse.
I can’t log in, help!?
No worries — let's get you back in.
If you signed in with **Google**, make sure you're logged into the correct Google account in your browser, then try again (an incognito window often helps).
If you signed in with **email**:
1. Check your spam or promotions folder for the magic link / verification code.
2. If the email still isn't arriving, click **Use another method** on the verification screen → **Sign in with your password** (if you've set one).
3. Forgot your password? Click **Forgot password?** above the password field to reset it via email.
Still stuck — or never set a password and not getting emails? Fill out [this form](https://vscode-webview/1r0ehfdv4mcb9301rq26sg3vhlhq0ohv5ivfha5slm2o3rbkc40q/index.html?id=b73fffe9-d332-4963-8156-d95157dab983\&origin=362ab10a-535c-4b83-bac0-9772bc100d57\&swVersion=4\&extensionId=Anthropic.claude-code\&platform=electron\&vscode-resource-base-authority=vscode-resource.vscode-cdn.net\&parentOrigin=vscode-file%3A%2F%2Fvscode-app\&session=1bee0c45-9236-4e79-b2ea-4f57a89f6e26) (or email [**support@chillsubs.com**](mailto:support@chillsubs.com)) with a screenshot of the screen you're on. We'll set a temporary password so you can get back in.
For full step-by-step instructions, see [How to Log In to Chill Subs](https://support.chillsubs.com/how-tos/how-to-log-in-to-chill-subs).
I can’t find my listing, help?!
Did you try our search? If your mag starts with “The” try starting with the next word (or vice versa). Sometimes we miss an article. Still not seeing it? [Fill out this form](https://tally.so/r/np9Mby)
My subscription isn’t activating—help!
Subscriptions usually activate instantly, but tech snafus happen. [Fill out this form](https://tally.so/r/np9Mby)
Why am I getting an error when accessing some pages?
**Common errors:**
* 404 (Not Found): Page is gone, baby. Like you when a fuckin’ bear shows up.
* 500 (Server Error): Our fault—servers are probably arguing about poetry.
[Fill out this form](https://tally.so/r/np9Mby). The more details, the better! (Screenshots, too)
I found a bug. Can I show you?
Absolutely, we collect them and feed them to Pumba. Show us where they are by [filling out this form.](https://tally.so/r/np9Mby)
I have a compliance/accessibility concern.
Accessibility matters hugely to us. [Please fill out this form](https://tally.so/r/np9Mby), and we’ll prioritize it.
My payment failed—how do I fix it?
Usually it’s bank hiccups. Double-check your details or contact your bank. If still no luck, [fill out this form.](https://tally.so/r/np9Mby)
The site is loading slowly—is this on my end or yours?
It can be either. Try refreshing or clearing cache first. If it persists, [fill out this form](https://tally.so/r/np9Mby).
I emailed Chill Subs support—when will I hear back?
Usually within 48 hours. Sometimes faster, sometimes slower—depending on, well, you know…
Who am I talking to when I email Chill Subs?
Specifically? Karina & Dhruv (dev), Ben (admin), Muskan (data), Shelby (marketing), Shannan (events).
I subscribed to “Best,” but don’t have access to Sub Club or Forever Workshop—what happened?
When you subscribe to “Best,” we manually comp your Substack memberships. It can take up to 48 hours. If it’s been longer, [fill out this form](https://tally.so/r/np9Mby)
I signed up for an event but never received the invite or recording. What gives?!
We use a platform called "Luma" for our events and they handle most of the communications. You might have missed some updates if they went to your spam. Search for "Luma" in your inbox to see if anything comes up. If not, email and we'll get it sorted.
How to clear your cache (best first step to fix an issue)
**Clear Cache — All Browsers & Devices**
**Desktop**
* **Chrome:** `Ctrl+Shift+Del` (Mac: `Cmd+Shift+Del`) → select "Cached images and files" → Clear
* **Firefox:** `Ctrl+Shift+Del` (Mac: `Cmd+Shift+Del`) → select "Cache" → Clear Now
* **Safari:** `Cmd+Option+E` (instant cache clear), or Develop menu → Empty Caches
* **Edge:** `Ctrl+Shift+Del` → select "Cached images and files" → Clear now
* **Brave:** Same as Chrome — `Ctrl+Shift+Del`
**iPhone/iPad**
* **Safari:** Settings → Safari → Clear History and Website Data
* **Chrome:** ⋮ menu → Settings → Privacy → Clear Browsing Data → select Cached Images and Files
**Android**
* **Chrome:** ⋮ menu → Settings → Privacy and Security → Clear Browsing Data → Cached images and files
* **Samsung Internet:** ⋮ menu → Settings → Personal Browsing Data → Delete Browsing Data → Cache
* **Firefox:** ⋮ menu → Settings → Delete browsing data → Cached images and files
On any desktop browser, users can also do a hard refresh on one site specifically: `Ctrl+Shift+R` (Mac: `Cmd+Shift+R`). Often enough for minor issues.
**Clear Cache for a Specific Site**
**Chrome (desktop):**
1. Visit the site → F12 (DevTools) → right-click the refresh button → "Empty Cache and Hard Reload"
2. Or: `chrome://settings/content/all` → search the domain → click trash icon
**Firefox (desktop):** Settings → Privacy & Security → Cookies and Site Data → Manage Data → search domain → Remove Selected
**Safari (desktop):** Develop menu → empty caches works globally, but for site-specific: Settings → Privacy → Manage Website Data → search domain → Remove
**Edge (desktop):** Same as Chrome — `edge://settings/content/all` → search domain → delete
**Mobile (all browsers):** No clean per-site cache option. Best workarounds:
* **Chrome Android/iOS:** Settings → Site Settings → All Sites → find domain → Clear & Reset
* **Safari iOS:** Settings → Safari → Advanced → Website Data → search domain → swipe to delete
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