Payments & Refunds
What payment methods do you accept?
Credit cards, debit cards, Apple Pay, Google Pay—basically, anything Stripe allows.
Is my payment information safe?
Absolutely. Your financial details are encrypted, secure, and never stored by us.
Why was my card declined?
Usually, your bank is being cautious (thanks, bank!). Double-check your details or call your bank for a friendly chat.
I was charged incorrectly, help!
Yikes! Fill out this form, and we’ll sort it out right quick. Please don’t dispute a charge with your bank. We will always refund anyone who asks.
Can I get a refund?
Always, no questions asked. Just fill out this form. We might pout briefly, but we’ll refund promptly.
How long do refunds take?
Typically 5-7 business days, depending on your bank. Any longer, and we’ll join you in a strongly worded letter-writing campaign.
Can you charge my card without my permission?
Nope. Seriously, it’s impossible. Before sending us an email accusing us of this, please research the term, “user error.”
Do you have group discounts?
Not officially, but try reaching out through this form—we’ll figure something out.
Do you have senior or student discounts?
Not specifically. But scholarships are available to anyone who needs one—no age or academic verification needed. Same with discounts. Reach out with this form and we can figure something out.
Do you ever increase your prices?
Sometimes. But what you start at is what you end at unless some extreme unforeseen change in the world economy happens.
Will I ever be surprised by hidden fees or charges?
Never. We hate surprise fees as much as you do. They’re like surprise bears, but worse. No, really, it’s like—ROAR! And there goes your face. Like, gone.
I bought the wrong membership! What should I do?
First, breathe. Second: Too bad, sucker! No, kidding, please fill out this form, and we’ll get you sorted and refund any excess charges, no fret.
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